Frequently Asked Questions

How Do I Book?
It's easy. There are three ways to do this: 1. Register on this site and follow the booking procedure explained in our how to book section 2. Telephone our office for an application form to be posted to you 3. If you're passing - just pop in. If you are a first year student awaiting A Level results before your university place is confirmed we advise you to not send back your licence agreement and deposit until after your results have been released.

What Does The Weekly Rent Cover?
Everything! The weekly price covers the cost of renting your room and using the shared facilities of the property. It also includes the internet package and all your bills so no surprises!

Do I need to buy a TV licence?
Normal TV Licensing Authority regulations apply to any TV you bring yourself. All TV's provided by the landlord include a licence. For more information on TV licensing visit: www.tvlicensing.co.uk. Please note that the landlord is not held responsible for ensuring you have a TV licence.

Do I Need To Pay Council Tax?
If you are a full time student then you will not need to pay council tax.

Can I Move In Early?
Yes you can, by prior arrangement with the Accommodation Office.

Can I Live With My Friends?
Yes we would be happy to make you a group booking. There is a facility on your application form to add the names of persons you wish to live in the same flat and/or room with. Your friends also need to have the same names on their application.

Can I Change Rooms?
If you move in and do not like the room or you have friends in another flat that you wish to live with, then we will, wherever possible, try and move you. This is subject to space being available. A £30 administration charge is applicable.

Can I Have Car Parking?
If your property has car parking facilities then you can apply for a space. There may be an additional charge. However spaces are limited and so we advise you book early!

How Do I Report A Problem?
We have on site maintenance on hand in every property. To report an issue you will need to contact Reception/Site Security.

Can I Change My Mind?
Before signing the Licence Agreement you can cancel your booking.  Once you have completed and returned your Licence Agreement you will be liable for the full term of the contract. Please refer to our Cancellation Policy.

Am I allowed visitors?
Of course! This is your home so you are more than welcome to invite any friends. Providing your room mates don’t mind, neither do we! You can have a guest stay over one night per week, these guests must be signed in at reception for health and safety regulations.

If I need help, where to do I go?
We have a fully staffed reception 24/7 where you can report faults, seek medical attention or just have a friendly chat! We’re here to help you whatever the problem is.

How secure is the site?
The site is fully staffed by our security team 24/7 as well as being covered by CCTV. Your room and house are protected by lockable doors to ensure you and your property is taken care of.